VOIP Trainers is offering Avaya Aura Call Center Elite Implementation & Maintenance Training. We are providing hands-on practical training to both individuals as well as corporate professionals. We are Becoming One of The Best Avaya Aura Call Center Elite Implementation & Maintenance Training Company in India. We also conduct Remote lab sessions and Skype video training sessions for Avaya Aura Call Center Elite Implementation & Maintenance.
We have the team of Certified Professional trainers, with Live instructor led hands-on Networking Courses, onsite training, Remote lab sessions and Skype video training sessions as well as Networking certification boot camps.
Course Contents:
Architecture:
- Demonstrate knowledge of the Call Center Elite offer.
- Demonstrate knowledge of primary call center capabilities, concepts, and terms.
- Demonstrate knowledge of Avaya Call Center features used with the Avaya Aura Call Center Elite offer.
- Plan the implementation of Call Center Elite.
- Identify the integration type with CMM (SIP or QSIG).
Implementation/Configuration:
- Demonstrate how to perform an initial call center configuration.
- Demonstrate knowledge of basic Call Center system parameters/customer options.
- Verify the licensing on the Call Center Elite offer.
- Configure hunt group/skills.
- Configure agents.
- Configure VDN and vectors.
- Configure advanced routing.
- Configure Advocate.
- Configure single/multi-site BSR.
- Configure variables.
- Configure Service Observe.
- Demonstrate knowledge of Basic Call Management System.
Troubleshooting:
- Demonstrate use of the Tracing.
- Demonstrate how to display Event logs.
- Demonstrate how to use measure/monitor skills.
- Validate feature configuration.
Implementation Testing and Validation:
- Describe how to check the status of virtual machines.
- Describe how to test survivable remote failover and recovery.
- Describe how to test redundancy of servers / control network / IPSI.
- Describe how to test calls to the voice mail (e.g. message coverage, message waiting indication test).
- Implementation Troubleshooting
- Describe how to verify system platform and template installation.
- Describe how to interpret and perform various maintenance functions using the CM maintenance commands (e.g., list command, status commands, display commands, list trace, etc.).
- Interpret and perform various maintenance functions using the web interface for CMM (e.g. ports status, Hunt group status).
- Given an IP connectivity problem, describe how to detect the problem using Trace Route, Ping, and/or Media Gateway / Media Server error reports.
- Given an IP and/or Media Gateway busy-tone troubleshooting scenario, identify the most probable cause of failure and solve the problem.
- Given a TDM/IP telephone troubleshooting scenario
Note:
- For Latest syllabus please contact us on info@voiptrainers.com or Whatsapp +91 85088 12345
- Remote Trainings Available on Skype/ WebEx worldwide.
- We are Not a Partner of Avaya.
- Above Syllabus are Downloaded from https://www.avaya.com/training for Reference.
- Recommended to learn from Authorized partner’s.