CICD

Implementing Cisco Collaboration Devices (CICD)

Chapter 1: Components of Cisco Unified Communications Solutions

• 1.1 Introduction
• 1.2 Cisco Unified Communications Call Control Options
• 1.3 Cisco Unified Communications Manager Express Overview
• 1.4 Cisco Unified Communications Manager Overview
• 1.5 Cisco Business Edition 6000
• 1.6 Cisco VCS and Cisco Expressway Series
• 1.7 Cisco Unified Communications Manager IM and Presence Service Overview
• 1.8 Cisco Unity Connection Overview
• 1.9 Cisco Prime Collaboration
• 1.10 Cisco TMS Overview

Chapter 2: Understanding the Characteristics of Cisco Unified Communications Solutions

• 2.1 Introduction
• 2.2 Overview of Traditional Voice Networks
• 2.3 Overview of Converged Voice Networks
• 2.4 Overview of Packet-Oriented Networks
• 2.5 Overview of QOS Models

Chapter 3: Understanding Administrator Interfaces

• 3.1 Introduction
• 3.3 Cisco Unified Communications Manager Serviceability
• 3.4 Cisco Unified Communications Manager Services
• 3.5 Cisco Unified Communications Manager Operating System
• 3.6 Disaster Recovery System
• 3.7 Cisco Unified Reporting
• 3.8 Access the CLI
• 3.9 User Management
• 3.10 Cisco VCS and Cisco TMS Administrative Interfaces
• 3.11 Cisco Unity Connection Administrator Interfaces
• 3.12 Cisco Unity Connection Serviceability
• 3.13 Cisco Unified Communications Manager IM and Presence Service Administrator Interfaces
• 3.14 Cisco Unified Communications Manager Express Administrator Interfaces
• 3.15 Supporting Documentation for the Next Lab Activity
• 3.16 Explore Administrator Interfaces
• 3.17 Discovery Activity: Use Cisco Configuration Professional to Discover Cisco Unified Communications Manager Express

Chapter 4: Understanding End-User Interfaces

• 4.1 Introduction
• 4.2 Cisco Unified Communications Manager End-User Interfaces Overview
• 4.3 Customize User Website Permissions
• 4.4 Customize CCM User Enterprise Parameters
• 4.5 End-User LDAP Authentication
• 4.6 Self Care Portal Devices
• 4.7 Cisco Unified Communications Manager Express End-User Interfaces
• 4.8 Authentication and Synchronization for End Users in Cisco Unity Connection
• 4.9 Administrator-Enabled User Login
• 4.10 Cisco Personal Communications Assistant
• 4.11 Cisco Unity Connection TUI
• 4.12 Supporting Documentation for the Next Lab Activity
• 4.13 Explore End-User Interfaces
• 4.14 Discovery Activity: Create End Users in Cisco Unified Communications Manager Express Using Cisco Configuration Professional

Chapter 5: Understanding Call Flows and Call Legs

• 5.1 Introduction
• 5.2 Cisco Unified Communications Manager SCCP Call Flows and Call Legs
• 5.3 Cisco Unified Communications Manager Centralized Architecture PSTN Backup Call Flow
• 5.4 Cisco Unified Communications Manager Distributed Architecture Call Flow
• 5.5 Cisco Unified Communications Manager PSTN Backup Path Selection
• 5.6 AAR Call Flow
• 5.7 Dial Peer Overview
• 5.8 Inbound Dial Peer Selection
• 5.9 Outbound Dial Peer Selection
• 5.10 Cisco VCS Call Flows

Chapter 6: Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager

• 6.1 Introduction
• 6.2 Cisco Unified Communications Manager CoS Overview
• 6.3 Partitions and CSSs
• 6.4 Examples of Partitions and CSSs
• 6.5 Cisco Unified Communications Manager Call Routing Overview
• 6.6 Cisco Unified Communications Manager Call Routing Logic
• 6.7 Digit Analysis
• 6.8 Cisco Unified Communications Manager Path Selection Configuration Elements
• 6.9 Hunt Groups
• 6.10 Call Admission Control
• 6.11 Regions
• 6.12 Supporting Documentation for the Next Lab Activity
• 6.13 Explore Call Flows in Cisco Unified Communications Manager

Chapter 7: Understanding Configuration Components that Impact Call Flows in Cisco Unified Communications Manager Express

• 7.1 Introduction
• 7.2 Cisco Unified Communications Manager Express COR Overview
• 7.3 COR Behavior
• 7.4 Cisco Unified Communications Manager Express Call Routing Overview
• 7.5 Trunk Groups
• 7.6 Ephone Hunt Group Overview
• 7.7 Discovery Activity: Explore Call Flows in Cisco Unified Communications Manager Express

Chapter 8: Understanding End-User Characteristics and Configuration Requirements

• 8.1 Introduction
• 8.2 End Users in Cisco Unified Communications Manager
• 8.3 Cisco Unified Communications Manager Express User Access Levels
• 8.4 Cisco Unified Communications Manager Express User Locale

Chapter 9: Understanding End-User Implementation Options

• 9.1 Introduction
• 9.3 Cisco Unified Communications Manager LDAP Support
• 9.4 LDAP Integration: Synchronization
• 9.5 LDAP Integration: Authentication
• 9.6 LDAP Integration Considerations
• 9.7 Synchronization Agreements
• 9.8 LDAP Synchronization Configuration Procedure
• 9.9 LDAP Authentication Configuration
• 9.10 LDAP Custom Filter
• 9.11 Implement End Users in Cisco Unified Communications Manager Express
• 9.12 Supporting Documentation for the Next Lab Activity
• 9.13 Implement End Users

Chapter 10: Understanding Endpoint Characteristics and Configuration Requirements

• 10.1 Introduction
• 10.2 IP Phone Registration Process Overview
• 10.3 Cisco SCCP IP Phone Startup Process
• 10.4 Cisco SIP Phone Startup Process
• 10.5 Cisco Unified Communications Manager Network Configuration
• 10.6 IP Phone Configuration Requirements in Cisco Unified Communications Manager
• 10.7 IP Phone Configuration Requirements in Cisco Unified Communications Manager Express

Chapter 11: Understanding Endpoint Implementation Options

• 11.1 Introduction
• 11.2 Configuration Methods and Tools
• 11.3 Autoregistration
• 11.4 Manual Cisco IP Phone Configuration
• 11.5 Cisco Unified Communications Manager BAT
• 11.6 Self-Provisioning
• 11.7 Update the Endpoint Firmware from SCCP to SIP
• 11.8 Implement IP Phones in Cisco Unified Communications Manager Express
• 11.9 Configure Menu
• 11.10 View Menu
• 11.11 Configuration Tool Comparison
• 11.12 Supporting Documentation for the Next Lab Activity
• 11.13 Implement Endpoints

Chapter 12: Understanding Telephony Features

• 12.1 Introduction
• 12.2 Cisco Extension Mobility in Cisco Unified Communications Manager
• 12.3 Call Forward Options
• 12.4 Shared Lines
• 12.5 Call Pickup
• 12.6 Call Hunting Components
• 12.7 Call Park
• 12.8 Intercom in Cisco Unified Communications Manager
• 12.9 Native Cisco Unified Communications Manager Presence
• 12.10 Cisco Unified Communications Manager Express Features

Chapter 13: Enabling Telephony Features

• 13.1 Introduction
• 13.2 Configure Call Coverage in Cisco Unified Communications Manager
• 13.3 Configure Intercom Functionality in Cisco Unified Communications Manager
• 13.4 Configure Speed Dial BLF
• 13.5 Configure Call Forward Settings in Cisco Unified Communications Manager Express
• 13.6 Configure Cisco Unified Communications Manager Express for Night Service
• 13.7 Configure Paging in Cisco Unified Communications Manager Express
• 13.8 Configure Shared Ephone-dn in Cisco Unified Communications Manager Express
• 13.9 Configure Pickup Groups in Cisco Unified Communications Manager Express
• 13.10 Configure Intercom in Cisco Unified Communications Manager Express
• 13.11 Configure Hunt Groups in Cisco Unified Communications Manager Express
• 13.12 Supporting Documentation for the Next Lab Activity
• 13.13 Enable Telephony Features

Chapter 14: Understanding Mobility Features

• 14.1 Introduction
• 14.2 Mobile Connect in Cisco Unified Communications Manager
• 14.3 Mobile Voice Access in Cisco Unified Communications Manager
• 14.4 Mobility in Cisco Unified Communications Manager Express

Chapter 15: Enabling Mobility Features

• 15.1 Introduction
• 15.2 Configure Cisco Unified Mobility in Cisco Unified Communications Manager
• 15.3 Configure Mobility in Cisco Unified Communications Manager Express
• 15.4 Supporting Documentation for the Next Lab Activity
• 15.5 Enable Mobility Features

Chapter 16: Understanding Cisco Unity Connection

• 16.1 Introduction
• 16.2 Cisco Unity Connection Overview
• 16.3 Cisco Unity Connection Integration
• 16.4 Cisco Unity Connection Call Handler
• 16.5 Cisco Unity Connection Call Routing
• 16.6 Cisco Unity Connection Authentication Rules
• 16.7 Cisco Unity Connection Dial Plan

Chapter 17: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements

• 17.1 Introduction
• 17.3 User Template Basics
• 17.4 Default Class of Service
• 17.5 Password Settings and Roles
• 17.6 Transfer Rules and Greetings
• 17.7 Call Actions
• 17.8 Message Actions and Caller Input
• 17.9 TUI Experience
• 17.10 Cisco Unity Connection End Users
• 17.11 Cisco Unity Connection Voice Mailboxes
• 17.12 Cisco Unity Connection Video Greetings

Chapter 18: Understanding End User and Voice Mailbox Implementation Options

• 18.1 Introduction
• 18.2 Import End Users from Cisco Unified Communications Manager
• 18.3 Import Users from LDAP
• 18.4 Bulk Import Users
• 18.5 Manage Cisco Unity Connection Message Storage
• 18.6 Supporting Documentation for the Next Lab Activity
• 18.7 Implement End Users and Voice Mailboxes

Chapter 19: Understanding Cisco Unified Communications Manager IM and Presence Service

• 19.1 Introduction
• 19.2 Cisco Unified Communications Manager IM and Presence Service Features and Functionality
• 19.3 Cisco Unified Communications Manager IM and Presence Service Architecture

Chapter 20: Enabling Cisco Unified Communications Manager IM and Presence Service

• 20.1 Introduction
• 20.2 Configure Cisco Unified Communications Manager for Cisco Jabber
• 20.3 Configure the Cisco Unified Communications Manager IM and Presence Server
• 20.4 Troubleshoot Cisco Jabber
• 20.5 Supporting Documentation for the Next Lab Activity
• 20.6 Enable Cisco Unified Communications Manager IM and Presence Service

Chapter 21: Providing End-User Support

• 21.1 Introduction
• 21.2 Problem-Solving Model Overview
• 21.3 Gather Facts
• 21.4 Consider Possibilities
• 21.5 Create an Action Plan
• 21.6 Remaining Troubleshooting Steps
• 21.7 Troubleshooting IP Phone Registration
• 21.8 Powering IP Phones
• 21.9 VLAN Overview
• 21.10 Voice Quality Issues

Chapter 22: Understanding Cisco Unified Communications Manager Reports

• 22.1 Introduction
• 22.2 Cisco Unified Communications Manager Reports Overview
• 22.3 Generate Reports
• 22.4 Analyze the Generated Reports

Chapter 23: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports

• 23.1 Introduction
• 23.2 Cisco Unified Communications Manager CAR Tool Overview
• 23.3 Cisco Unified Communications Manager CAR Tool User Overview
• 23.4 Export CDR and CMR Records
• 23.5 Generate CDR User, System, and Device Reports
• 23.6 Supporting Documentation for the Next Lab Activity
• 23.7 Generate Cisco Unified Communications Manager CAR Tool Reports

Chapter 24: Monitoring the System with Cisco Unified Real-Time Monitoring Tool

• 24.1 Introduction
• 24.2 Cisco Unified RTMT Overview
• 24.3 Monitor the System with Cisco Unified RTMT
• 24.4 Monitor Cisco Unified Communications Manager with Cisco Unified RTMT
• 24.5 Supporting Documentation for the Next Lab Activity
• 24.6 Monitor the System with Cisco Unified RTMT

Chapter 25: Monitoring Voicemail in Cisco Unity Connection

• 25.1 Introduction
• 25.2 Generate Reports in Cisco Unity Connection
• 25.3 Use Reports for Troubleshooting and Maintenance

Chapter 26: Understanding the Disaster Recovery System

• 26.1 Introduction
• 26.2 Disaster Recovery System Overview
• 26.3 Back Up Cisco Unified Communications Solutions
• 26.4 Restore Cisco Unified Communications Solutions