Chapter 1: Designing and Deploying Cisco Unity Connection

• 1.1 Introduction
• 1.2 Designing and Deploying Cisco Unity Connection
• 1.3 Virtual Machine Encapsulation and Files
• 1.4 Typical vs. Custom Virtual Machine Creation
• 1.5 OVA Template for Cisco Unity Connection
• 1.6 Resizing Virtual Machine Resources
• 1.7 Shares and Reservations
• 1.8 Virtual Switch and NIC Teaming
• 1.9 Storage Overview
• 1.10 Sizing and Scaling Cisco Unity Connection Servers
• 1.11 Active-Active, High-Availability Deployment
• 1.12 Cisco Unity Connection Deployment Options
• 1.13 Traffic-Pattern Evaluation Example
• 1.14 Cisco Unity Connection Networking
• 1.15 HTTPS Networking
• 1.16 Voice Profile for Internet Mail
• 1.17 Cisco MediaSense Overview
• 1.18 Cisco MediaSense Virtualization and Platform Overlays
• 1.19 Video Compatibility Matrix and Network Topology
• 1.20 Design Guidelines for Video Greetings
• 1.21 Call Flows
• 1.22 Voice-Messaging Call Flows in SRST and AAR Mode

Chapter 2: Integrating Cisco Unity Connection with Cisco Unified Communications Manager

• 2.1 Introduction
• 2.2 Cisco Unity Connection Administration
• 2.3 Cisco Unified RTMT
• 2.4 Cisco Unity Connection SCCP Integration
• 2.5 Cisco Unity Connection SIP Integration
• 2.6 On-Net and Off-Net Calls
• 2.7 Call Forward Options
• 2.8 Cisco Unity Connection Call Routing
• 2.9 Port Monitor
• 2.10 Default Call-Routing Behavior
• 2.11 Integration Considerations
• 2.12 Supporting Documentation for the Next Lab Activity
• 2.13 Integrate Cisco Unity Connection with Cisco Unified Communications Manager

Chapter 3: Configuring Cisco Unity Connection Users, Templates, and Class of Service

• 3.1 Introduction
• 3.2 Cisco Unity Connection Class of Service
• 3.3 Password Settings and Roles
• 3.4 Supporting Documentation for the Next Lab Activity
• 3.5 Configure Cisco Unity Connection Users

Chapter 4: Configuring the Cisco Unity Connection System

• 4.1 Introduction
• 4.2 Cisco Unity Connection System Settings Overview
• 4.3 General Settings vs. User Settings
• 4.4 General Configuration
• 4.5 Time Zone Usage
• 4.6 Cisco Unity Connection Distribution Lists
• 4.7 Cisco Unity Connection Authentication Rules
• 4.8 Roles
• 4.9 Cisco Unity Connection Restriction Tables
• 4.10 Cisco Unity Connection LDAP Integration
• 4.11 Import of Users from an LDAP Server
• 4.12 Phone Number Conversion
• 4.13 Search Base
• 4.14 LDAP Filter
• 4.15 Import of Users from Cisco Unified Communications Manager
• 4.16 Supporting Documentation for the Next Lab Activity
• 4.17 Configure Cisco Unity Connection System Settings

Chapter 5: Implementing Cisco Unity Connection Dial Plan and Call Management

• 5.1 Introduction
• 5.2 Cisco Unity Connection Dial Plan Components
• 5.3 Dial Plan Example
• 5.4 Cisco Unity Connection Call Handler Types
• 5.5 Call Handler Reachability
• 5.6 Auto-Attendant Example
• 5.7 Call Handler Templates
• 5.8 Call Handler Template Options
• 5.9 Caller Input
• 5.10 Default Call Handler Flow
• 5.11 Greeting Analysis
• 5.12 Caller Input Analysis
• 5.13 Operator Call Handler
• 5.14 Goodbye Call Handler
• 5.15 Directory Handler
• 5.16 Interview Handler
• 5.17 Supporting Documentation for the Next Lab Activity
• 5.18 Implement Cisco Unity Connection Call Management

Chapter 6: Configuring Unified Messaging

• 6.1 Introduction
• 6.2 Unified Messaging Terminology
• 6.3 Single Inbox High-Level Architecture
• 6.4 Single Inbox Functionality
• 6.5 Unified Messaging Benefits
• 6.6 Exchange Integration Options
• 6.7 Cisco Unity Connection Deployment Options
• 6.8 Security, Compliance, and Discoverability
• 6.9 Message Synchronization Architecture
• 6.10 Configuring Integrated Messaging
• 6.11 Task List to Set Up Unified Messaging Single Inbox
• 6.12 Exchange Mailbox Moves
• 6.13 Backup and Restoration of Mailboxes
• 6.14 Supporting Documentation for the Next Lab Activity
• 6.15 Configure Cisco Unified Messaging

Chapter 7: Troubleshooting Cisco Unity Connection

• 7.1 Introduction
• 7.2 Troubleshooting Cisco Unity Connection
• 7.3 Reorder Tone
• 7.4 Call Forward to Cisco Unity Connection
• 7.5 Route Pattern Affecting Call Forward
• 7.6 Login Not Working
• 7.7 PIN Not Accepted
• 7.8 MWI Issues
• 7.9 MWI Status
• 7.10 Wrong Greeting
• 7.11 Time Schedule
• 7.12 Voice Messages
• 7.13 Call Handler Transfer Issues
• 7.14 Call Handler Issues
• 7.15 AAR and Cisco Unified SRST Issues
• 7.16 Cisco Unified RTMT
• 7.17 Cisco Unity Connection Performance Counters
• 7.18 Alert Properties
• 7.19 Reporting in Cisco Unity Connection
• 7.20 MWI Troubleshooting
• 7.21 Macro Traces

Chapter 8: Deploying Voicemail Redundancy in Branch Offices

• 8.1 Introduction
• 8.2 Introduction to Cisco Unity Connection SRSV
• 8.3 Specifications for Virtual Platform Overlay
• 8.4 Cisco Unity Connection SRSV Solution
• 8.5 Cisco Unity Connection SRSV Licensing
• 8.6 Limitations in Cisco Unity Connection SRSV Mode
• 8.7 SRSV Configuration Checklist for Branch Sites
• 8.8 Activate Cisco Unity Connection SRSV
• 8.9 DNS, Domains, and Self-Signed Certificates
• 8.10 Cisco Unity Connection SRSV Menu Overview
• 8.11 SRSV Configuration Checklist for Headquarters Site
• 8.12 Set Up Headquarters Cisco Unity Connection
• 8.13 Automatic Provisioning and Voicemail Polling
• 8.14 Monitor the Provisioning and Polling Status
• 8.15 Replicate the System Distribution List
• 8.16 Troubleshooting Issues in Provisioning

Chapter 9: Designing and Deploying Cisco Unity Express

• 9.1 Introduction
• 9.2 Cisco Unity Express
• 9.3 Cisco Services-Ready Engine
• 9.4 User Access
• 9.5 Cisco Unity Express Auto-Attendant
• 9.6 Schedules
• 9.7 Integrated Messaging
• 9.8 Distribution Lists
• 9.9 Notifications
• 9.10 Notification for Scheduled Backup
• 9.11 Cisco Unity Express Integration
• 9.12 Deployment Models
• 9.13 Voice-Messaging System Comparison

Chapter 10: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express

• 10.1 Introduction
• 10.2 Prerequisite Configuration
• 10.3 Service Module
• 10.4 Dial-Peer Configuration
• 10.5 Voicemail Access for SCCP Phones
• 10.6 MWI for SIP-Controlled IP Phones
• 10.7 MWI Options
• 10.8 MWI Outcall
• 10.9 MWI Using SIP Notification Messages
• 10.10 MWI SIP for Ephone-dns
• 10.11 Transcoding
• 10.12 Cisco Unity Express Module Connection and Initiation
• 10.13 Software Installation
• 10.14 Software Versions and Licenses
• 10.15 Configure SIP Triggers for Default Applications: Voicemail
• 10.16 Configure MWI Outcall Directory Numbers
• 10.17 Configure MWI Using SIP Notify
• 10.18 Discovery Activity: Integrate Cisco Unity Express with Cisco Unified Communications Manager Express

Chapter 11: Configuring Cisco Unity Express User Accounts and Features

• 11.1 Introduction
• 11.2 System Settings
• 11.3 Authentication Rules
• 11.4 Subscribers
• 11.5 User Import
• 11.6 Mailboxes
• 11.7 Distribution Lists
• 11.8 Schedules and Holidays
• 11.9 Web Inbox
• 11.10 Message Notification

• 11.11 Privilege Levels
• 11.12 Cisco Unity Express VoiceView Express
• 11.13 Integrated Messaging
• 11.14 Discovery Activity: Configure Cisco Unity Express System Settings and Users

Chapter 12: Configuring Call Routing with the Cisco Unity Express Auto-Attendant

• 12.1 Introduction
• 12.2 Cisco Unity Express Auto-Attendant Overview
• 12.3 Cisco Unity Express Auto-Attendant Operation Example
• 12.4 Cisco Unity Express Auto-Attendant Features
• 12.5 Cisco Unity Express Script-Editing Options
• 12.6 Cisco Unity Express Auto-Attendant Configuration Checklist
• 12.7 Prompts
• 12.8 Administration via Telephone
• 12.9 Default System Scripts
• 12.10 Call Flow
• 12.11 Application Ports
• 12.12 Editor Express
• 12.13 Cisco Unity Express Script Editor
• 12.14 Scripts
• 12.15 Discovery Activity: Implement Call Routing with the Cisco Unity Express Auto-Attendant

Chapter 13: Troubleshooting Cisco Unity Express

• 13.1 Introduction
• 13.2 Call Processing to Messaging System Call Flow
• 13.3 Cisco Unified Communications Manager Express
• 13.4 Cisco Unity Express Troubleshooting
• 13.5 SIP Troubleshooting
• 13.6 MWI Issue Troubleshooting
• 13.7 Mailbox Issue Troubleshooting
• 13.8 TUI Session Interpretation

Chapter 14: Designing and Deploying Cisco Unified Communications IM and Presence Service

• 14.1 Introduction
• 14.2 Cisco Unified Communications Manager IM and Presence Service Introduction
• 14.3 Native Cisco Unified Communications Manager Presence
• 14.4 Indicators for Speed-Dial Presence
• 14.5 Cisco Unified Communications Manager Call History Presence
• 14.6 Cisco Unified Communications Manager Subscribe CSS
• 14.7 Cisco Unified Communications Manager Presence Groups
• 14.8 Cisco Unified Communications IM and Presence Service Node Introduction
• 14.9 Microsoft Integration
• 14.10 OVA Template for Cisco Unified Communications IM and Presence Service Nodes
• 14.11 Cisco Unified Communications Manager IM and Presence Service Cluster
• 14.12 Cisco Unified Communications Manager Deployment Options
• 14.13 Service Discovery
• 14.14 Quality of Service
• 14.15 Cisco Jabber Port Usage
• 14.16 Enterprise Instant Messaging
• 14.17 Multicluster Deployment
• 14.18 Federated Deployment

Chapter 15: Describing Cisco Unified Communications IM and Presence Service Components and Communication Flows

• 15.1 Introduction
• 15.2 Cisco Jabber Information Flow in Deskphone Mode
• 15.3 Cisco Jabber Information Flow in Softphone Mode
• 15.4 Cisco Jabber in Phone-Only Mode
• 15.5 Cisco Jabber and Voicemail
• 15.6 Cisco Jabber and Conferencing
• 15.7 Integration with LDAP for Cisco Jabber
• 15.8 Cisco Unified Communications IM and Presence Service, Active Directory, and Exchange
• 15.9 Cisco Unified Communications IM and Presence Service Architecture
• 15.10 Cisco Unified Communications IM and Presence Service Cluster
• 15.11 Cisco Jabber Login Flow
• 15.12 Access for Cisco Jabber without VPN

Chapter 16: Integrating Cisco Unified Communications IM and Presence Service

• 16.1 Introduction
• 16.2 Set Up Cisco Unified Communications Manager for Presence
• 16.3 Checklist for Cisco Unified Communications Manager Setup
• 16.4 Cisco Jabber Unified Communications Services
• 16.5 Implement Cisco Unified Communications IM and Presence Service Node
• 16.6 Checklist for Cisco Unified Communications IM and Presence Service Setup
• 16.7 Cisco Unified Communications IM and Presence Service Services
• 16.8 Cisco Jabber Service Discovery
• 16.9 Service Discovery: Domain
• 16.10 Service Discovery: Operating Mode
• 16.11 Cisco UDS SRV
• 16.12 Service Records
• 16.13 DNS SRV Priorities and Weights
• 16.14 Troubleshoot DNS SRV Entries
• 16.15 Methods of Installation
• 16.16 Create a Custom Installer
• 16.17 Supporting Documentation for the Next Lab Activity
• 16.18 Integrate Cisco Unified Communications IM and Presence Service with Cisco Unified Communications Manager

Chapter 17: Configuring Cisco Unified Communications IM and Presence Service Features and Implementing Cisco Jabber

• 17.1 Introduction
• 17.2 Cisco Jabber in Phone-Only and Softphone Modes
• 17.3 Legacy Client Settings
• 17.4 Cisco Jabber UC Services
• 17.5 Upload Jabber Config File to TFTP Server
• 17.6 Visual Voicemail Interface for Cisco Jabber
• 17.7 Cisco Jabber in Softphone Mode
• 17.8 Cisco Jabber Account Options
• 17.9 Connection Status
• 17.10 LDAP and Voicemail Profile Test
• 17.11 Cisco Jabber in Deskphone Mode
• 17.12 Supporting Documentation for the Next Lab Activity
• 17.13 Configure Cisco Unified Communications IM and Presence Service Features and Implement Cisco Jabber

Chapter 18: Configuring Cisco Jabber Mobile and Integrating Directory Servers

• 18.1 Introduction
• 18.2 Cisco Jabber Framework Alignment
• 18.3 Configuration URL
• 18.4 Legacy Client Settings
• 18.5 Video Features, DVD-R Calling and Low-Bandwidth Mode
• 18.6 URL Handlers and Secure Cisco Jabber on Mobile
• 18.7 Cisco Jabber Mobile Configuration
• 18.8 Contact Support in Cisco Jabber

Chapter 19: Verifying and Troubleshooting Tools for Cisco Unified Communications IM and Presence Service Components

• 19.1 Introduction
• 19.2 Verifying and Troubleshooting Tools
• 19.3 Troubleshoot Common Cisco Jabber Issues
• 19.4 Trace Filter Settings and Troubleshoot SIP Integration
• 19.5 Supporting Documentation for the Next Lab Activity
• 19.6 Troubleshoot Cisco Unified Communications IM and Presence Service

Chapter 20: Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration

• 20.1 Introduction
• 20.2 Cisco Prime Collaboration Overview
• 20.3 Complete Lifecycle Management
• 20.4 Cisco Prime Collaboration Standard and Advanced
• 20.5 Automated System Provisioning
• 20.6 Domains, Service Areas, and Subscriber Types
• 20.7 Administration Levels
• 20.8 LDAP Import
• 20.9 Subscriber Roles
• 20.10 Cisco Prime Collaboration Options
• 20.11 Day-1 Services Infrastructure
• 20.12 Day-2 Services
• 20.13 Single Provisioning Interface
• 20.14 Multilanguage Support
• 20.15 Dashboard
• 20.16 Cisco Prime Telephone Self-Care
• 20.17 Supporting Documentation for the Next Lab Activity
• 20.18 Provision with Cisco Prime Collaboration

Chapter 21: Describing Video Infrastructure

• 21.1 Introduction
• 21.2 Collaboration Infrastructure
• 21.3 Architectural Evolution
• 21.4 Combined Model and Methods
• 21.5 Cisco Prime Collaboration Manager
• 21.6 High-Level Function of Collaboration Infrastructure
• 21.7 Dual Approach
• 21.8 Cisco TelePresence VCS Characteristics
• 21.9 Cisco VCS Cluster Size
• 21.10 Call Control Terminology
• 21.11 Connecting Cisco Unified Communications Manager and VCS Clusters
• 21.12 Dial Plans
• 21.13 Conferencing
• 21.14 Multiparty Conferencing
• 21.15 Cisco TelePresence Conductor
• 21.16 Cisco Jabber Video for TelePresence (Movi)
• 21.17 DNS SRV Records
• 21.18 Automated Provisioning with Cisco VCS and TMS
• 21.19 Portfolio Simplification

Chapter 22: Describing Cisco TMS

• 22.1 Introduction
• 22.2 Cisco TMS Introduction
• 22.3 Business Needs for Cisco TMS
• 22.4 Cisco TMS Platform Overview
• 22.5 Cisco TMS Overview
• 22.6 Endpoint and Infrastructure Support
• 22.7 Cisco TMS Scale and Management
• 22.8 Cisco TMS Conference Call Routing
• 22.9 Cisco TMS Conference Port Reservation
• 22.10 Call Launch Options
• 22.11 Calendaring Options
• 22.12 Cisco TelePresence Conductor Support
• 22.13 Recommended Cisco TMS Scheduling Deployment Mode
• 22.14 Adding Cisco VCS Endpoints to Cisco Unified Communications Manager
• 22.15 Integration of Cisco TMSXE with Microsoft Exchange
• 22.16 Cisco TMS Provisioning Extension